Refund policy

Eligibility

Fees are for professional services: VAT compliance checks, input tax recovery reviews, return evidence packs, partial exemption reviews, and related advisory time confirmed in a scoping email. Refunds are considered against that written scope only.

Timeframe

Refund requests must be sent to hello@interface-automation.digital within 14 days of the invoice date or within 7 days of the findings handover, whichever is later, unless the scoping letter sets a different window.

Full refunds

A full refund of fees paid is available if we cancel the engagement before fieldwork begins, or if we fail to deliver the agreed findings pack within the timetable stated in the scoping note (subject to client delays in providing documents).

Partial refunds

If work has started but cannot be completed because required ledgers or invoices are never supplied, we may refund the unused portion after deducting time already spent at the rates in the scoping note. If you cancel after sampling has begun, fees for completed stages remain payable; unused stages may be refunded.

Non-refundable items

• Completed findings memos and evidence packs already delivered
• Third-party disbursements expressly agreed in writing (for example courier of physical files)
• Deposits marked non-refundable in the scoping letter when a start date was reserved

Deposits and scheduling

Some engagements require a deposit to reserve a start week. If you cancel more than 10 business days before the start date, the deposit is credited toward a rescheduled date within three months or refunded. Cancellations inside 10 business days may forfeit the deposit if we cannot rebook the slot.

Rescheduling and no-shows

Walkthrough calls may be rescheduled once without charge with at least 48 hours’ notice. Missed calls without notice may be charged as a short session or deducted from prepaid time.

Work already started

Once invoice samples are selected and testing has begun, that stage is considered started. Materials you purchase or prepare yourself (printing, staff time) are not reimbursed by Interface Automation.

Refund method and timing

Approved refunds are returned to the original payment method within 14 business days of approval. Bank transfers may take longer depending on your provider. We do not issue cash refunds.

How to request a refund

Email hello@interface-automation.digital with your invoice number, engagement name, and reason. You may also call +44 077 1060 4151 or write to 76 Nottingham Rd, Abermule, SY15 5HP, United Kingdom. We confirm receipt within three business days and give a decision within ten business days.

Exceptions

Statutory rights under UK consumer law remain unaffected where you contract as a consumer. Business clients’ refunds follow the scoping letter and this policy.